Our impartial facilitation creates an environment of openness and trust. We take responsibility for the process so that you can engage fully in the discussion and focus on the issues which matter to you.
Multiple issues, many points of view, conflict and uncertainty, all add up to create multifaceted and complex situations. We have a track record of helping people like you navigate this tricky terrain.
We believe that it is possible to get beyond agreeing to disagree. We help you to open up new and more creative conversations that move beyond the well established positions and find common ground.
We design all our processes in response to the needs of our clients. Our expertise turns a desire to engage with stakeholders into a collaborative process that delivers on agreed outputs and outcomes.
With our experience of facilitating all sorts of interactive events, we find varied and creative ways of giving all participants the opportunity they need to express themselves and make a difference.
One off events and ongoing processes designed to help your team evolve into a cohesive unit which respects each other’s individual contributions. Everything we do is bespoke and developed through close consultation with you.
In collaboration with universities & organisations throughout Europe we have developed highly engaging training programs which cover all aspects of process design, facilitation skills and conflict resolution.
Whatever the issue, mediation often brings about a lasting solution without the need for legalities. It is voluntary, and because the solution is desired by both parties, it is more likely to be adhered to.
Active listening does not make assumptions about issues or people. Your vision, the relationships between the people involved, the facts and the uncertainties are all aspects of the change that must be managed. Active listening by a trained professional will draw these out and indentify the needs which will inform the design process.
What are the critical questions that will stimulate conversation draw out valuable responses and drive change? We invest time with you to define and frame the purpose and questions which will steer you and your stakeholders through your process of change and lead to positive outcomes.
Process design is driven by both the needs of the client and those of the participants. It is a cyclical learning activity which constantly modifies and refines the process with new information and ideas. We have an extensive toolbox of interactive methods and techniques with which we build tailor made processes and events for you.
You and your stakeholders know your field of expertise better than anyone. We believe in empowering people and leaving capacity behind in all the organisations in which we work. We seek to facilitate a process of collective learning, drawing together experience and knowledge in a structured, coherent and transparent way.
The Design and facilitation of a series of three stakeholder workshops in Uganda, as part of the development of the Uganda National Seed Policy and Strategy. This process was initiated in collaboration between ISSD Uganda, USAID & PASIC on behalf of the Ministry of Agriculture, Animal Industry & Fisheries.
Client: Integrated Seed Sector Developmentread more
Over three days this professional training course focuses on the holistic design and management of interactive engagement processes. Participants are introduced to the underlying principles, methods and tools which are widely used in the field and then given the opportunity to apply them to real projects which they themselves are involved in.
Clients: Wageningen Academy & Leuven Universityread more
This process design workshop also had significant aspects of training and team building. Hickling & Associate’s role was to introduce process and workshop design tools to the team which was responsible for the revision of UK National Fertiliser Guidance. The team used these tools to collaboratively map out the timeline and agendas for the whole process as well as individual workshops.
Client: Agricultural & Horticultural Development Boardread more
Brendan is one of the most motivated, innovative and experienced process managers I've met in my career so far.
Project manager at the Flemish Land Agency
Brendan very effectively facilitated a 1-day workshop comprising senior professionals on a complex subject. He and his selected team prepared themselves very well, kept us on time and helped us to move forward as a group toward the next steps.
Senior Program Manager at USAID
Brendan was our trainer for three courses of "Faciliteren interactieve werkprocessen". These were very useful and successful courses for our success with SE-lite (Systems Engineering-lite) We will surely repeat these courses in the future.
Senior Project Manager at Royal HaskoningDHV